📄 Frequently Asked Questions (FAQs) — FoldWindows INC

Below you’ll find answers to the most common questions about our aluminum bifold windows, bifold doors, sliding windows, and sliding doors, including sizing, installation, warranty, and ordering.

1. Are FoldWindows products impact-rated and hurricane approved?

Yes. All FoldWindows aluminum systems are engineered with thermal break frames, Low-E double glass, and impact options designed for Florida homes in hurricane zones. Impact certification depends on the specific model and can be requested.

2. What sizes do your bifold windows come in?

FoldWindows bifold windows come in the following standard sizes:

  • 96″ Width: 96×48, 96×42, 96×36

  • 84″ Width: 84×48, 84×42, 84×36

  • 72″ Width: 72×48, 72×42, 72×36

  • 60″ Width: 60×48, 60×42, 60×36

  • 48″ Width: 48×48, 48×42, 48×36

  • 36″ Width: 36×36

Custom sizes are also available upon request.

3. Do sliding windows use the same sizes as your bifold windows?

Yes. For a unified catalog and design system, all sliding windows use the same official size list as bifold windows, ensuring perfect consistency across the FoldWindows product line.

4. What sizes do your sliding doors come in?

Our aluminum sliding doors include:

  • 192×96, 192×80

  • 144×96, 144×80

  • 108×96, 108×80

  • 96×96, 96×80

  • 72×96, 72×80

  • 60×96, 60×80

These fit both residential and commercial openings.

5. Are all FoldWindows products thermal break systems?

Yes. Every FoldWindows product uses thermal break aluminum for superior:

  • Energy efficiency

  • Condensation control

  • Heat reduction

  • Noise reduction

Perfect for modern homes and commercial applications.

6. Do you accept returns or cancellations?

❌ No.
All FoldWindows products are custom-made to the customer’s exact size and specifications.
For this reason:

  • Orders cannot be canceled

  • Returns are not accepted

  • Refunds are not issued

This protects both the customer and our production process.

7. What if I receive the wrong item?

If we ship the wrong size, configuration, or product:

âś” We will remake it and send a NEW replacement at no cost.

No return is required unless we ask for one.

8. What if my order arrives damaged?

If your shipment is damaged:

  1. Mark “DAMAGED” on the delivery receipt

  2. Take photos/videos

  3. Contact us within 24 hours

We will process a freight claim and provide replacements according to the carrier policy.

9. What is the warranty for FoldWindows products?

All products come with a 5-year limited warranty covering:

  • Frame defects

  • Hardware defects

  • Seal failure (fogging)

  • Manufacturing defects

Installation, labor, and customer-caused damage are not covered.

10. Do you offer installation?

FoldWindows INC does not provide installation services directly.
We recommend using a licensed professional installer to maintain warranty coverage.

11. Can FoldWindows products be customized?

Yes. We offer custom:

  • Sizes

  • Colors

  • Opening styles

  • Glass types (Low-E, clear, impact-rated)

  • Thermal break profiles

Custom engineering is also available.

12. Do you ship nationwide?

Yes. FoldWindows ships throughout the United States via LTL freight carriers.

13. What type of glass do you use?

Our standard glass package includes:

  • Double-layer tempered Low-E glass

  • Argon gas insulation

  • Thermal break profile integration

Impact glass is optional and available upon request.

14. What materials are the frames made from?

All frames are made from premium aluminum thermal break profiles, designed for strength, energy performance, and durability in Florida weather.

15. How do I get a quote?

You can request a quote through:

Quotes typically include pricing, specs, lead time, and design options.