📄 Privacy Policy — FoldWindows INC

Last updated: 11/2025

FoldWindows INC (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit our website (FoldWindows.com), make a purchase, request a quote, or interact with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide services, process orders, and improve our website.

1.1 Personal Information You Provide

This includes:

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment information (processed securely by third-party processors; we do not store full credit card numbers)

  • Messages submitted through contact forms

  • Account information (username/password if you create an account)

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address

  • Device information

  • Browser type

  • Referring website

  • Pages viewed

  • Time and date of visit

  • Cookies and tracking data

This data helps us improve website performance and protect against fraud.

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Create and manage your customer account

  • Provide order updates and confirmations

  • Respond to customer service inquiries

  • Send marketing emails (only if you subscribe)

  • Improve website functionality and user experience

  • Prevent fraud and unauthorized activity

  • Comply with legal requirements

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your information only with trusted partners:

3.1 Service Providers

Including:

  • Payment processors (Stripe, PayPal, etc.)

  • Shipping carriers

  • Email service providers

  • Web hosting and security providers

  • Analytics providers (e.g., Google Analytics)

These third parties are required to keep your information secure and confidential.

📌 SMS & Privacy Statement (Required for Carrier Compliance)

FoldWindows Inc collects personal information such as name, phone number, email address, order details, and any information voluntarily provided by customers.

This information is used only for:

Providing quotes and product information

Responding to customer support inquiries

Sending order updates, delivery confirmations, and scheduling communications

Internal customer service purposes

FoldWindows Inc does not sell, share, or distribute personal information or SMS consent to third parties or affiliates. SMS consent is not shared with third parties.

Customers may opt out of SMS messages at any time by replying STOP.

Personal information may be shared only with essential service providers (such as payment processors, logistics partners, or customer support tools) solely for operating our business and fulfilling customer requests.

FoldWindows Inc implements industry-standard security measures to protect customer information and prevent unauthorized access.

For questions regarding privacy, customers may contact us at:

info@foldwindows.com

818-476-4802

3.2 Legal Compliance

We may disclose information if required by:

  • Court order

  • Law enforcement

  • Legal obligations

  • Fraud prevention investigations

4. Cookies and Tracking Technologies

We use cookies to:

  • Remember your cart

  • Save your login sessions

  • Improve website speed

  • Track website performance

  • Personalize shopping experience

You can disable cookies in your browser settings, but some features may stop working.

5. Data Retention

We retain your information only as long as necessary to:

  • Provide services

  • Comply with tax & legal obligations

  • Resolve disputes

  • Improve customer experience

Account information can be deleted upon request.

6. Payment Processing

All payments are processed securely by third-party payment gateways.
We never store full credit card numbers on our servers.

7. Data Security

We use industry-standard security measures:

  • SSL encryption

  • Secure servers

  • Firewall protection

  • Access control

  • Regular security audits

Although no online system is 100% secure, we take every reasonable step to protect your data.

8. Children’s Privacy

Our website is not intended for children under 18 years old.
We do not knowingly collect information from minors.

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Request a copy of your data

  • Opt-out of marketing emails

  • Disable cookie tracking

To make a request, contact us at:
📧 info@foldwindows.com

10. Email Marketing & Newsletter

If you subscribe, we may send newsletters, promotions, and updates.
You can unsubscribe anytime using the link in any email.

11. Links to External Websites

Our site may link to third-party sites (installers, manufacturers, social media).
We are not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Changes take effect immediately upon posting to this page.

13. Contact Information

For questions about this Privacy Policy or your data:

FoldWindows INC
📧 Email: info@foldwindows.com
📞 Phone: (813) 683-5356
🌐 Website: FoldWindows.com